Frequently Asked Questions (FAQ’s)

This depends on the policy of the country you are traveling to. If you are traveling to an EC (European Community) country and have a Valid UK Passport you will not need a visa.

If you are travelling outside the European community you will need a minimum of 6 months validity on your passport (of the date of return travel) We recommend you check with the embassy of your destination and request further information on requirements of entry.

Payment can be made by Bank Transfer, our bank details will be provided to you at point of invoice. We also accept most major credit and debit cards, there is a 2% transaction fee for all Business credit Debit Card transactions. No fee for personal Debit or Credit card payments.

Please e-mail us on groups@germantravelcentre.com with your booking reference number and name of passenger wishing to cancel and we can advise you further.

These are general indications as to what may happen if you arrive too late at an intermediate airport to catch your onward flight to your final destination. (For example, if you are flying from London to Sao Paulo with Iberia via Madrid, your connecting flight is in Madrid. If the London-Madrid leg is delayed, and you miss the connection to Sao Paulo then the following information will be of use to you.) If the initial carrier is at fault then it should rebook you on the next available flight. If the next flight is only the following day then you should either be put up overnight (hotel accommodation if necessary, and meals), or re-booked to your destination on another airline departing sooner. This is determined by the usual protocol of your specific airline. If something within your control causes you to miss your initial flight, therefore delaying you past the departure of your connecting flight, then the airline is under no obligation to re-book you, and you may have to buy a new ticket. Always make sure you leave enough time spare for flight transfers, particularly at notoriously busy airports such as Heathrow, Atlanta, JFK and Charles de Gaulle.

You can still book with German Travel Centre if your friend/relative is paying for your journey. Please remember that if you book e-tickets, some airlines require a form of identification. The form of identification must belong to the person travelling and is usually a credit card, frequent flyer card or passport. Therefore, if your friend/relative is paying for you to travel with their credit card, you will need to put your own credit card, passport or frequent flyer details in the identification field at the time of booking, so that you are able to produce them at the airport as identification. If you are paying for your friend/relative to travel, then you must ensure that they enter their identification details in the identification field so that they can prove who they are when they arrive at check in. In exceptional circumstances due to extra checks, we may not be able to send confirmation of your booking to the airline immediately if someone has booked on your behalf.

Please check-in for your flight approximately 2-3 hours before the departure time on your ticket/itinerary. If you arrive at the airport later than the specified check-in time we will not accept responsibility if you’re unable to travel.

All prepaid taxes are included in your ticket. However, some airports may charge a local departure tax that can only be paid at the airport before you leave. There will usually be a booth near to the check in desks where you can pay in local currency. To find out if you’ll need to pay a local departure tax on your way home, please check the relevant airport website before you travel.

If you have not received your tickets 3 days before departure please call +44 (0)20 8429 2900 with your booking reference at hand.

Your Travel documents will be sent to you via e-mail 3-10 days prior to departure, please ensure you check your e-mail account provided to us upon booking on a regular basis to check receipt of documents from us.

Baggage allowances vary between airlines and can change from time to time, so to ensure you get the most accurate and up-to-date information, please use the links below to go directly to airlines’ baggage policy pages.

So that we can offer you the best deals on your flights, many of the tickets we sell have restrictions. In other words, the cheaper the fare, the more restrictive the flight. Once you have selected your flight, you can see the specific restrictions attached by clicking on the Terms and Conditions

Yes, E-ticket bookings may be made by anyone as long as they have a valid credit/debit card as their form of payment. Please be aware that all our flight prices are quoted in GBP (Great British Pounds – £ – Sterling). What is ATOL? ATOL – Air Travel Organisers Licencing Managed by the Civil Aviation Authority (CAA), ATOL is the Government’s licensing and financial protection scheme for air holidays and packages sold by tour operators and travel organisers in the UK. It does not apply to the purchase of stand-alone flights. With over 28 million people covered, ATOL is the UK’s biggest holiday protection scheme. ATOL protects you from losing your money or being stranded abroad. It does this by carrying out financial checks on the firms it licenses, and requiring them to lodge a financial guarantee, or bond, which can be called upon to assist customers if the firm goes out of business. For example if your tour operator were to go out of business, the CAA will make a refund to you or, if you’re abroad, they’ll arrange for you to finish your holiday and fly home. You can find out more about ATOL and the CAA by visiting their site: www.atol.org.uk

If you want the airport to provide a wheelchair or a motorised buggy to transport you from check-in to the boarding gate, please let us know at the time of booking your travel arrangements, or at least one day before you are due to travel. We will try our best to ensure that the airport provides this service for you.  

Please contact us immediately via e-mail on groups@germantravelcentre.com with clear description of the mistake and we will advise what we can do.

We will send you an e-mail advising you that your booking has been confirmed, you will also recieve an invoice with your flight details and passengers number booked. Please make sure you meet deadlines for deposit, balance and Passenger Information, failure to meet these deadline can result in the cancellation of your booking with no refund.

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Non-refundable means just that. If you need to cancel or modify your flight, you will not be eligible for a refund for the ticket(s) you have already purchased. If you decide to cancel your non-changeable, non-refundable ticket, you can request a refund of your taxes with our call centre who can action any applicable refund upon receipt of your email, written instructions or telephone call to cancel.